Return Policy

Returns are accepted within 5 days of receiving your item. The item must be in its original, unused condition with tags, and you’ll need proof of purchase. To initiate a return, contact us via WhatsApp. Approved returns will receive a shipping label and instructions. Unapproved returns are not accepted. For questions, email support pop254coll@gmail.com.

Damages and Issues

Please inspect your item upon arrival. Contact us if it is defective, damaged, or incorrect, so we can resolve the issue.

Exceptions / Non-Returnable Items

Sale items, gift cards, and giveaway items cannot be returned.

Refunds

Refunds are processed through the original payment method, except cash, which will be refunded via Mpesa. Refunds cover the item’s cost but exclude shipping, customs fees, taxes, and packaging. Refunds are issued upon return approval.

Order Confirmation

Please confirm your order upon receipt or at any of our outlet stores.

Terms of Service

Pop Collection operates this website, providing all information, tools, and services under these terms. By using our site or purchasing from us, you agree to these terms. These terms apply to all site users.

Online Store Terms

Users must be of legal age, consent to our terms, and not use our products or services for unlawful purposes. Any breach will result in service termination.

General Conditions

We may refuse service to anyone at any time. Content may be transferred unencrypted, but credit card information is always encrypted. Users may not exploit the service without written permission.

Information Accuracy

We are not liable for inaccuracies or outdated information on the site, and users rely on it at their own risk.

Service and Price Modifications

Prices and services may change without notice, and we are not liable for any resulting impacts.

Products or Services

Online items may have limited quantities, subject to our return policy. We do our best to display colors accurately but cannot guarantee exactness. Sales restrictions may apply, and we reserve the right to limit quantities or discontinue products.